Website Project Term Of Service:

Our Terms of Service are designed to make web projects run as smoothly as possible for all parties:

Data Gathering Deadlines. Once the project first payment is paid, we will notify the client that Data Gathering can begin. By default, clients have 30 calendar days to complete Data Gathering, although they can request more time at the beginning of this phase if they think they’ll need it. If Data Gathering extends 30 calendar days past the deadline the client may either (1) extend Data Gathering by up to 30 days by paying a $250 extension fee or (2) cancel the project and receive a refund minus a $250 cancellation fee. Once production starts on the website, refunds are not available.

Review Cycles. Each phase has one or two review cycles. Each review cycle contains a review period, during which the client reviews the site and submits revision requests, and a revision period, where we revise the site. The planned number of review cycles are sufficient to ensure quality as long as reviewers are disciplined and detailed in their feedback. All revision requests must be submitted by the end of the review period. Revisions will only begin at that point, and we will not accept new revision requests until the end of the next review period. If a client requests an additional review round, the fee for an extra revision is $150. In addition to this, if the changes requested are outside the scope of the original proposal, the project cost will increase in proportion to the effort involved in making the changes and project deadlines may need to be extended. A Change request form will be provided along with any expected charges.

Review Deadlines. We will establish start and end dates for each review cycle at the beginning of the project phase. If a client is not able to finish the review by the end date, the overall project schedule may be extended by the time it has taken for the client to finish the review. If the review cycle extends 30 calendar days past the deadline the client may either (1) extend the review phase by up to 30 days by paying a $250 extension fee or (2) archive the project. Bringing a project out of the archive will cost $299 reactivation fee. Additionally, it will enter a new project queue and possibly be assigned to different project and technical staff.

Change Requests. Minor changes in data gathered, design, or functionality that are within the original proposal scope and do not involve significant redoing of work already completed, will be done without additional charges if integrated into an upcoming revision cycle. Major changes will be treated as an additional revision round, and the fee for an extra revision round is $150. In addition to this, if the changes requested are outside the scope of the original proposal, the project cost will increase in proportion to the effort involved in making the changes and project deadlines may need to be extended.

Sign off. After the site is installed on the web server and is 100% complete, you will have an opportunity to verify that the site is working as defined in the proposal and either report any remaining issues or sign off on the site. The length of this review period varies with the complexity of the site and will be established between us and the client before it begins. If we do not hear from you in this timeframe, we will assume that you have signed off on the site as is.

Please note that adding functionality, redoing work already signed off on, fixing speed issues related to network configuration, resolving issues caused by changes to the site configuration or the addition of plugins NOT introduced by us after installation, will require additional payment and may cause a delay in the site launch date.

Tools. During Data Gathering, configuration data and digital assets will be collected with our Web Design Launch Form, email, or shared online folders. Feedback on site builds will be provided with the BugHerd issue tracker.